Zendesk Magento 2 Integration
Unite your business with a dynamic two-way integration between Zendesk and Magento e-commerce
Empower your Customer Support and Sales team by giving them quick and seamless access to customer orders without ever leaving the Zendesk environment.
With the Magento 2 Connector, Zendesk Agents can view customer orders and order details along with any notes and carrier/tracking information with one click while remaining within the Zendesk platform.
Agents who are logged in to a Magento 2 site can click the order from inside of Zendesk and be taken directly to the customer’s order details in the Magento 2 admin area.
The Zendesk Magento 2 Connector works with Zendesk Support, Zendesk Chat, and Zendesk Sell and is now available for Magento 2.4.
Access Magento Orders Quickly and with Ease
The Magento 2 Connector for Zendesk adds a web widget in the Apps area of the ticket which allows the Zendesk Agent to view the Customer’s most recent orders along with all the order details without leaving the Zendesk enviornment.
Instant Access to Shipping and Tracking info
Web widget allows a Zendesk Agent to expand an order and quickly view shipping information including tracking number and carrier.
Map Zendesk Brands to Magento Store Views
For customers with multiple brands, Magento Store Views can be mapped to Zendesk with the Brand Mapping features enabling Zendesk Agents to filter orders by where they originated.
Customer Orders and Details Visible Inside the Zendesk Ticket
Zendesk Agents can quickly view recent orders and expand orders to view order details directly inside the Zendesk ticket.
View Order Notes from within Zendesk
All notes made in the backend of Magento 2 are visible in the details section of the Magento 2 Connector under Order Notes.
Quick Link to Customer information page within Magento
Agents with access to the Magento 2 backend can click on the quick link to the Magento 2 admin area directly to the Customer's information page.
Quick Link to Customer Order page within Magento
Agents with access to the Magento 2 backend can click on the quick link to the Magento 2 admin area and view the full order.
Sunshine Events enabled
Zendesk agents can view customer’s interactions with the website using Sunshine Events. Items such as cart create, order placement, and more are visible. Events can be quickly filtered to gain specific insight into the customer's journey.
Frequently Asked Questions (FAQ)
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