Zendesk – Magento 2 Integration

Unite your business with a dynamic two-way integration between Zendesk and Magento e-commerce

Empower your Customer Support and Sales team by giving them quick and seamless access to customer orders without ever leaving the Zendesk environment.

With the Magento 2 Connector, Zendesk Agents can view customer orders and order details along with any notes and carrier/tracking information with one click while remaining within the Zendesk platform.

Agents who are logged in to a Magento 2 site can click the order from inside of Zendesk and be taken directly to the customer’s order details in the Magento 2 admin area.

Start using the Zendesk and Magento 2 connector today →

The Zendesk Magento 2 Connector works with Zendesk Support, Zendesk Chat, and Zendesk Sell and is now available for Magento 2.4.

Access Magento Orders Quickly and with Ease

The Magento 2 Connector for Zendesk adds a web widget in the Apps area of the ticket which allows the Zendesk Agent to view the Customer’s most recent orders along with all the order details without leaving the Zendesk enviornment.

Instant Access to Shipping and Tracking info

Web widget allows a Zendesk Agent to expand an order and quickly view shipping information including tracking number and carrier.

Map Zendesk Brands to Magento Store Views

For customers with multiple brands, Magento Store Views can be mapped to Zendesk with the Brand Mapping features enabling Zendesk Agents to filter orders by where they originated.

Customer Orders and Details Visible Inside the Zendesk Ticket

Zendesk Agents can quickly view recent orders and expand orders to view order details directly inside the Zendesk ticket.

View Order Notes from within Zendesk

All notes made in the backend of Magento 2 are visible in the details section of the Magento 2 Connector under Order Notes.

Quick Link to Customer information page within Magento

Agents with access to the Magento 2 backend can click on the quick link to the Magento 2 admin area directly to the Customer's information page.

Quick Link to Customer Order page within Magento

Agents with access to the Magento 2 backend can click on the quick link to the Magento 2 admin area and view the full order.

Sunshine Events enabled

Zendesk agents can view customer’s interactions with the website using Sunshine Events. Items such as cart create, order placement, and more are visible. Events can be quickly filtered to gain specific insight into the customer's journey.

Frequently Asked Questions (FAQ)

Yes. Once a chat request is associated with a customer orders will be displayed in the Connector.
Yes. For customers who are logged in, Sunshine will track the events in your ecommerce store and pass those to Zendesk.
Yes. The Magento 2 Connector App must be applied to each platform where you wish Customer and Order data to be visible. Currently this includes Zendesk Support, Zendesk Chat and Zendesk Sell.
Yes. Most recent orders are shown directly inside of Zendesk along with a quick link to view all orders.
Yes. When viewing a lead, contact or Company, Most recent orders can be viewed on the contact or lead page.
Lots... Checkout Started, Customer Created, Customer Updated, Customer Deleted, Orders Cancelled, Order Placed, Order Invoiced, Order Updated, Order Refunded, Item Added to Cart, Item Removed from Cart, Order Refunded, Order Shipped.
The Magento 2 Zendesk connector is compatible with the latest versions of Magento 2.3 and Magento 2.4.

Our Awards and Certifications

1
Certified ScrumMaster®
3
Google AdWords
3
Google Analytics
1
HubSpot Inbound Marketing
3
Magento 2 Certified Associate Developer
1
Magento 2 Certified Professional Front End Developer
3
Magento 2 Certified Solution Specialist
2
Magento Certification Advisory Board Member
4
Magento Certified Developer
4
Magento Certified Developer Plus
6
Magento Certified Frontend Developer
1
Magento Certified Professional Cloud Developer
1
Magento Certified Professional Javascript Developer
5
Magento Certified Solution Specialist
1
SEMRush Academy
1
SEMRush SEO Certified
1
Yoast SEO Academy
3
Zend Certified Engineer

Need more help?

Contact Support for the Magento 2 Zendesk Integration using the form below.

Interested in working with us?

Classy Llama developed this set of tools to help your company drive improved customer experience and revenue. With a strong team and years of experience in eCommerce, Classy Llama is an easy choice for your next project.

(417) 866-8887sales@classyllama.com