Strategy / Consulting
Support
Development support for Magento and BigCommerce should come in a shape that fits your eCommerce business needs. That’s why Classy Llama offers three different support engagement types, each providing unique advantages to align with your priorities.
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Full Service Retainers
Classy Llama’s “Full Service Retainer” for eCommerce businesses on Magento or BigCommerce helps merchants focus on growth and strategic improvement while keeping up with the unplanned work that comes with supporting an eCommerce site. Our subject matter experts bring a consultative approach to your site goals, whether it’s development, design, marketing, or all of the above! Our veteran team will help you set goals and monitor progress. Classy Llama’s Full Service Retainer is a portal to all the services needed for success in eCommerce.
- A Dedicated Project Manager
- Technical Leads
- Software Engineers
- Solution Architects
- Creative and UX / UI Designers
- Software Engineers
- Digital Marketing Consultants and Marketing Execution Resources
Base Support Options
Classy Llama’s base support options are perfect for merchants who want a smaller commitment of resources and a narrower scope of work. Our Maintenance Support Retainer option provides access to critical issues support only. Our Hours Block Engagement option provides support for non-critical issues and site feature enhancements.
Maintenance Support
Affordable, low commitment, eCommerce website support for critical issues:
- Urgent website issues like when the site is down or customers are unable to make purchases.
- Website compromise recovery.
- Service requests made through easy-to-use online ticket system.
Many merchants choose to have a maintenance support retainer in addition to an hours block engagement.
Hours Block Engagement
Non-urgent website feature enhancement, updates, and non-critical bug fixes:
- Magento Extension Installation and Removal.
- Magento Extension customization.
- Frontend Development.
- Backend Development.
- Custom Functionality and Feature Development.
- Security Reviews and Malware.
- eCommerce software platform upgrades and security patches.
- UX/UI Design
- Audits and estimates for upgrades