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Support

Support should come in a shape that fits your business needs. That’s why Classy Llama offers three different support engagement types, each providing unique advantages to align with your priorities.

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Full Service Retainers

Classy Llama’s “Full Service Retainer” helps merchants focus on growth and strategic improvement while keeping up with the unplanned work that comes with supporting an eCommerce site. Our subject matter experts bring a consultative approach to your site goals, whether it’s development, design, marketing, or all of the above! Our veteran team will help you set goals and monitor progress. Classy Llama’s Full Service Retainer is a portal to all the services needed for success in eCommerce.

 
Services Include:
  • Front End Development
  • Software Engineering
  • Creative Design
  • Information Architecture
  • Solutions Consultation
  • Site Optimization
  • eCommerce Strategic Planning
  • Digital Marketing
  • 24/7/365 Emergency Support
    • Work with a Team of eCommerce Experts
    • A Dedicated Project Manager
    • Technical Leads
    • Software Engineers
    • Solution Architects
    • Creative and UX / UI Designers
    • Software Engineers
    • Digital Marketing Consultants and Marketing Execution Resources
     

    Base Support Options

    Classy Llama’s base support options are perfect for merchants who want a smaller commitment of resources and a narrower scope of work. Our Maintenance Support Retainer option provides access to critical issues support only. Our Hours Block Engagement option provides support for non-critical issues and site feature enhancements.

     
    Maintenance Support

    Affordable, low commitment, eCommerce website support for critical issues:

    • Urgent website issues like when the site is down or customers are unable to make purchases.
    • Website compromise recovery.
    • Service requests made through easy-to-use online ticket system.

    Many merchants choose to have a maintenance support retainer in addition to an hours block engagement.

    Hours Block Engagement

    Non-urgent website feature enhancement, updates, and non-critical bug fixes:

    • Magento Extension Installation and Removal.
    • Magento Extension customization.
    • Frontend Development.
    • Backend Development.
    • Custom Functionality and Feature Development.
    • Security Reviews and Malware.
    • eCommerce software platform upgrades and security patches.
    • UX/UI Design
    • Audits and estimates for upgrades

    Our Support Offerings

    Maintenance Support
    Hours Block Engagement
    Contract
    Flexible
    Open
    Flexible
    24/7/365
    Dedicated Team
    Bug Fixes
    Rollover Hours
    Consulting
    Marketing
    Feature Development
    Hosting Support
    Llamas
    !
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    Contact us if you have any questions, and we'd be happy to help.

    Need support for your eCommerce business?Get Started